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-Frequently Asked Questions-
How do I place a custom order?
Custom Orders can be placed in three ways. You can email us your order. You can mail your order via the postal service. Or you can call us and place your order over the phone. To email us your order, please include all the info found on our order form and send it to firstname.lastname@example.org.
Mailed Orders can be placed by printing off our order form, filling it out, and mailing it to:
Maggie May Clothing
Attn: Susan Jarrett
801 Dempsey Road
Powells Crossroads, TN 37397
Or, you can call us Monday-Friday 9:00am-5:00pm EST 423-544-1451
How long does it take to receive a custom order?
Estimated completion times vary by garment. Please see each garment's details page for completion times.
Custom order garments are filled on a first come-first serve basis. Please note, we typically book 3 months in advance so calculate this into your time frame.
Can I get my order faster than what is specified?
Yes. You can. However, it has been my experience garments created in short periods of time are of significantly less quality than those with the adequate amount of completion time. Also, completion of rush order garments requires placing your order ahead of other orders already in queue. For this, there is a 30% convenience fee assessed.
Do the items only come in the colors shown on the website?
No. You can specify color and fabric for custom order items.
Can I order multiples of the same item?
Yes. You are more than welcome to order as many of one item as you like. However, please keep in mind that we are not importers or a manufacturing facility.
Each piece is individually sewn per customer request and our turn around time reflects this.
I do not see the style I am interested in. Can I get a different style?
Of course! At Maggie May Clothing, we are always interested in designing new historical garments! Just drop us an email and let's chat!
Do you sell patterns for your garments?
No. We currently do not sell patterns for any of our designs.
Do I need to send measurements for special order items? Even for children?
Yes. All custom order garments are made to our customer's personal measurements. Providing information like inseam length, waist measurement, hip, and chest measurement helps to ensure a child's properly fitted garment.
Can I give you my credit card number over the phone?
No. We discontinued collecting credit card information over the phone beginning June 1, 2018. For your safety, all orders are processed online via our secure/SSL payment gateway.